Nick Chong

Electrical engineering ' 91

Nick Chong is the chief customer officer at Zoom, responsible for the company’s global customer support and services organization. He graduated from K-State with a bachelor’s in electrical engineering in 1991 and also holds a Master of Business Administration from Santa Clara University.

Prior to becoming chief customer officer, Chong was Zoom’s head of global services, responsible for global professional services and Zoom Rooms evangelism, and head of product marketing. He has an extensive background in technology, market development, product strategy and pursuit of customer satisfaction.

Before landing at Zoom, Chong was the founder of the first emerging technology business unit at Cisco Systems in India. He led business incubation, technology acquisition and go-to-market strategy. He also held senior leadership roles as director of product management at Perfigo, which was acquired by Cisco, and director of global support at IntruVert Networks, which was acquired by McAfee. Both network security solutions attained the No. 1 market leadership positions and evolved to become critical stakes of the $3 billion network security market. In addition, Chong spent more than seven years with Cisco Global Support and Services in San Jose, California and Brussels, Belgium.